Barecode

Support

Questions, bug reports, or wrong product data — we read everything.

Email us

aidenchoi0116@gmail.com — we aim to reply within two business days.

Common questions

A product shows the wrong information. How do I fix it?

Open the product and tap Fix with photos to submit corrected photos, or Edit details manually to change fields directly. Corrections update the shared database for everyone and earn you a bonus scan credit.

My product isn't in the database.

After scanning, choose Add with photos. You'll photograph the product, its barcode, and its label (skippable for spirits, perfume and cosmetics). The submission is verified before it's added.

How is the score calculated?

Food scores combine nutritional quality (60%), additive risk (30%) and organic certification (10%), following the approach used by nutrition-scoring apps. Non-food products are scored on their ingredients, where the highest-risk ingredient caps the score. Alcoholic drinks are capped regardless of nutrition, since the WHO states no level of alcohol consumption is safe. Sources are cited on every finding.

How do I manage or cancel my subscription?

On your iPhone: Settings → [your name] → Subscriptions → Barecode, or in the App Store app via your profile picture → Subscriptions. Cancelling at least 24 hours before renewal prevents the next charge. Purchases can be restored in the app under Settings → Restore Purchases.

I paid but Plus isn't active.

Open Settings → Restore Purchases in the app, and make sure you're signed in with the Apple Account used for the purchase. If it still doesn't unlock, email us with your purchase date.

Why does a product I think is healthy score poorly?

Scores reflect published thresholds rather than marketing. High sugar, saturated fat or salt per 100 g, concerning additives, or flagged cosmetic ingredients all lower a score — even in products marketed as natural or premium. Each finding on the product page names the source it's based on.

Is my data private?

There are no accounts. We don't collect your name or email, don't show ads, and don't track you across apps. See the Privacy Policy for details.

Important

Barecode is informational only. It is not medical, dietary, or safety advice, and scores may be incomplete or inaccurate. Always read the product label — especially if you have allergies or a medical condition — and consult a qualified professional for health decisions.